SAS Customer Care Platform
A unified customer care platform with ticket management, live chat, analytics, and CRM integration that reduced response time by 60%.
Results
The Challenge
What we were up against
SAS support agents were juggling five different tools. Customer data was siloed, ticket routing was manual, and reporting was near-impossible. Customer satisfaction scores were declining and agent turnover was high.
Our Solution
How we solved it
We built a single-pane-of-glass support platform with AI-assisted ticket categorization, a shared customer timeline, integrated live chat, and a real-time performance dashboard. Training time for new agents dropped from 2 weeks to 3 days.
Deep Dive
The full story
SAS needed to modernize their customer care operations. We built a bespoke customer support platform that consolidated their fragmented tools into one unified interface — with intelligent ticket routing, live chat, a knowledge base, and deep analytics. Agent productivity jumped 45% in the first month.
Technology Stack
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